Tag Archive for 'LBS'

10 examples of businesses in Australia already using Foursquare for marketing.

This is part 2 of a two part post about businesses in Australia using Foursquare. Part 1, ‘Local businesses: to use Foursquare (yet) or not, that is the question’, can be found here.

So let’s take a look at what some businesses have been doing with Foursquare in Australia so far. Who are some of these initial experimenters and what are they up to?  There are of course many more examples than I’ve described below.

Café Foursquare Specials

There are many Foursquare Specials already being run by cafés in Australia. In fact, loyalty programs run by cafés, bars and restaurants seem to make up the bulk of all Foursquare specials right now, and perhaps into the future. Here’s just one with a bit of a difference in my hometown.

VIVO Café in Sydney (the George St location) is offering a free coffee with your meal when you check–in. In addition, Angela Vithoulkas, Director of VIVO Café tells me that VIVO is currently inviting people to unlock the Foursquare ‘Swarm’ Badge at the a VIVO Cafe Swarm event, with five dollars of the fifteen dollar cost of a specific meal going to the Sydney Community Foundation.

One thing I noticed about VIVO when I visited the café and met with Angela, is that this particular café is located very close to the Sydney Apple Store, so when you check–in to the Apple Store (which I did before going there), you see an in–app banner notifying you of the “Special Nearby”.

Apple Store on Foursquare

At present, there would have to be a higher percentage of Foursquare users visiting tech stores such as this than many other places in Sydney, so that’s certainly an added bonus for a nearby venue with a Foursquare special.

Multi–City Chain Venue Specials

The Wagamama chain of restaurants offers a Foursquare special that consists of a complimentary miso soup with every main meal, for every fifth check–in. If you’re the Foursquare Mayor you get a free juice with any main meal.

Wagamama has also trialled Twitter tweetups as a way to incorporate social media into the restaurant experience. Michael Fieldcom, who has been involved with their social media strategy, tells me they have run ‘sneak-peeks’ of the new menu to various social media groups. People receive a free meal from the new menu in advance of its release. The sneak peeks are being held at five restaurant locations around Australia.

Ah tweetups, that takes my mind back to the very first Sydney Tweetup in mid 2007, which I co-organised. Twitter was a LOT smaller back then, that’s for sure :)

Curve Cafe + Bar at Vibe Hotel (also at their other venues, including Melbourne) for every second checkin is offering a “buy a drink and get a drink for a friend” deal, plus if you’re the Foursquare mayor you receive a “buy one get one free meal”.

Considering how easy it is to become the mayor in these early days of Foursquare, that’s not a bad deal at all.

Grill’d restaurants in both Melbourne and Sydney are offering a free Mini Chips with a burger or steak sandwich purchase. If you’re the mayor you get a free burger on Fridays.

Corporate Foursquare Special + Meetup

A Microsoft Office Mayor Meetup was held in Martin Place (a central CBD location) back in mid June. Organised by agency Ogilvy 360, Microsoft hosted the “world’s first Foursquare Office Mayor Meetup”, for the launch of Microsoft Office 2010.

Foursquare office-types were encouraged to check–in at the meetup to receive a copy of Office 2010. The first 110 office mayors to queue up got copies, and 300 Office Mayor Meetup t-shirts were also available. 141 people ended up checking in at the meetup.

Potential Local Foursquare Special Clusters?

You know how people often copy what plants and features their neighbours have in their front yard? Well it only stands to reason that we may find that Foursquare offers take off in certain areas in clusters, as venues see other venues in the area take the initiative. “What’s that window cling they have there? Foursquare? What’s that?”.

Melt Bar in Kings Cross, Sydney is offering a “Staff price round of drinks on your 3rd check in”. And just along the road a bit, BurgerFuel is also offering a “buy one, get one free” offer, if you check–in with Foursquare and you bring a friend along.

Not only Food and Drinks

In Brisvegas, at Casa Perdomo, I see an offer for one free Perdomo Cigar for every new visitor who checks in for the first time. Also in Brisbane at Anytime Fitness, I see a free 7 day pass  is available on check–in; a pretty standard gym promo offer.

At the rather exclusive Sanctuary Cove resort on the Gold Coast, I see that Harry’s, boutique is offering a “Check–in and sign up as a VIP to receive a $25 voucher for your next purchase.” deal.

Over in Perth, I see that Connections Nightclub is offering free entry on Friday or Saturday if you check–in before 1am.

On the travel front, in Adelaide the South Australia Visitor and Travel Centre is offering a third night free if you check–in and book a 2 night stay from them.

These are just some examples of Australian businesses using Foursquare right now. As I said at the beginning, there are plenty of others too. If you have any other new and noteworthy examples of Australian businesses using Foursquare already, feel free to tell us about them in the comments.

If you are part of an Australian business and would like to get involved with Foursquare, and would like help with how to approach it for your specific business, don’t hesitate to get in touch with me.

Local businesses: to use Foursquare (yet) or not, that is the question (part 1).

This is part 1 of a two part post about businesses in Australia using Foursquare. Part 2, ‘10 examples of businesses in Australia already using Foursquare for marketing’, can be found here.

Foursquare only arrived in Australia last November, just 8 months ago. Needless to say, it’s still fairly early days for the location-based service on these (digital) shores.

Foursquare Window Cling

I’m not exactly sure how many Foursquare users there are in Australia right now, but according to one source, there are at least 60,000 in Sydney. It would be great to get a current, official number from the company (none has been forthcoming from the company by the time of this post). It has however been confirmed by Foursquare that they have passed 100 million checkins and have over 2 million users worldwide. This is not huge compared to the likes of Facebook, with now over 500 million users, or Twitter with well over 100 million, but as I said, it’s still early days.

I remember back when Twitter had about 2 million users and was a relatively small community locally. It’s taken about 4 years to go from zero to over 100 million users. It’s changed quite a bit, especially from a marketing standpoint!  With Foursquare, the second million users have been collected in just three months, and they have recently raised $20 million in funding for further development. However, Facebook has flagged that it will be launching a location feature soon, so it’ll be interesting to see how that impacts Foursquare’s fast growing user base.

Forrester has just come out with some research that suggests that Foursquare is still too small for major agencies and their clients to be bothered with, as even in the U.S. only 4% of adults online have ever used location-based mobile apps. Whereas, more than 11% of adults online have used Twitter and an estimated 28% of all internet users have signed up for Facebook.

Well it might be correct to say that in many cases, but I’m here to say that this certainly doesn’t mean it can’t or shouldn’t be used right now in certain circumstances, especially as Foursquare has the potential to be beneficial for many small and medium enterprises, as well at larger companies. I think it all depends on how and why you intend to use it, and how you approach using it.

For instance, if you are wanting to attract tech savvy early adopters (who are all using up-to-date mobile devices and using mobile data regularly) to your business or service , and there are plenty of businesses who would like to do that, why wouldn’t you think about giving it a go? Quite a few of these people are also likely to be heavy users of services such as Twitter and Facebook, which Foursquare checkins are often crossposted to. This group is also also more likely to write blogs.

Foursquare is also at the stage where, if you are a business using it to attract new customers and to reward loyal customers, you might actually get some welcome free media attention (traditional or otherwise) for taking the initiative. This certainly happened when Twitter started to catch on. Journalists take notice of local examples of wider tech and social media trends being used.

When Twitter eventually broke into mass pop culture, when celebrities started using it and talking about it, and it started being the talk of tv the talkshow circuit, some businesses and individuals who had been using it for quite a while benefited from already having experience with this new communications tool. They were one step ahead of the pack.

Could it be similar with Foursquare? Not sure but it’s certainly possible. Time will tell.

So, having said that, in my next post I’m going to take a look at what some businesses have been doing with Foursquare so far in Australia. Who are some of these initial experimenters and what have they been doing with it?

What are your thoughts on businesses using Foursquare at this stage?

Part 2, ‘10 examples of businesses in Australia already using Foursquare for marketing’.

Foursquare gets Wired mag cover, teams with Mashable and CNN, offers new badge rewards. Is it over for Gowalla?

Back in March I wrote a post about the battle for venue checkins between mobile location–based services Foursquare and Gowalla. Since then there have been some developments that certainly point to the rise and rise of Foursquare.

Since then Foursquare has been busy courting local businesses and partnering with a growing number of bigger brands. It has followed in Twitter’s footsteps in trying to become a platform by launching an App Gallery. In addition, a couple of weeks ago Foursquare announced that it was starting to reach close to a million checkins a day.

Now Foursquare founder Dennis Crowley has gone and landed himself on the cover of Wired UK, although Josh Williams from Gowalla is also featured in the article within.

Wired cover

Click on the image to go to Dennis Crowley’s Flickr stream for the back story, ‘So this happened. (Wired UK, July 2010)’.

In addition, Mashable, one of the world’s most popular blogs, is partnering with Foursquare to give Foursquare users tips and recommendations on social media venues, tech gatherings, startup headquarters and some of their own dining picks.

Last year in a CNN post, Next year’s Twitter? It’s Foursquare, Mashable’s founder Pete Cashmore argued that Foursquare was already aligning itself to become a mainstream hit in 2010. His post alone would have done no end of good for the service, and now this.

Furthermore, at the Mashable Media Summit, it was revealed that Foursquare is fast-approaching 1.6 million members and is now experimenting with CNN Cup badges. The new badges are a move towards addressing “badge fatigue” by attempting to add more value to badges.  For example, once a badge is unlocked it will guarantee the holder priority entrance into specific parties and events. It’s the equivalent of a VIP program.

foursquare_trend

Above is a Google Trends comparison between the search terms ‘Foursquare’ and ‘Gowalla’ over the past 12 months. It’s based on the average search traffic of each search term. This doesn’t reflect user growth, but I think it certainly gives a good indication of the buzz surrounding Foursquare, which you’d have to agree is a big factor in encouraging users to at least try the service. What’s clear is that there is certainly no shortage of interest. Foursquare is going from strength to strength.

As Business Insider points out, the battle may now be between Foursquare and bigger companies such as Facebook, Google and Twitter. Do you agree or disagree? Still sticking with Gowalla?

About negative comments appearing on BP station venues in Foursquare

Frankly, in light of the ongoing Gulf oil spill, I’m surprised there aren’t even more negative comments like this appearing on BP station venues on Foursquare. Maybe there are in the US, especially around the Gulf Coast?

BP

And as you’d expect, there are a LOT on Twitter. “Oil Spill” has been in and out of (mostly in)  Trending Topics for over a month. This is what happens in social media when The Gulf Between Greenwashed Image and Reality becomes blatantly obvious.

bp

Foursquare reaches 10+ checkins per second. How about image uploads and replies soon?

I just noticed this tweet from Foursquare in my Twitter timeline, which states that they are now achieving 10 or more checkins per second! They don’t say whether that’s averaged out over every timezone, or if it’s just in US timezones “right now”. It is Thursday afternoon/night in the US now, so it would make sense that it’s right now, when people are moving around and going out for the evening. 10 checkins per second is 600 per minute, 36,000 per hour and a substantial 864,000 per day.

Foursquare checkins

That’s starting to be a lot of checkins! I wonder how many Gowalla is getting right now? Also, I wonder how many checkins Facebook will get when it launches its location feature? With over 400 million existing users, I’d say they would easily be able to achieve a million checkins a day with not too much effort at all. No doubt Facebook has been too busy dealing with the much talked about privacy issues to consider launching another potential privacy minefield this week.

Are you using Foursquare yet? Yesterday on Twitter I mentioned that I’ve become a little bored with it, after using it for months. I’d really like to see them implement image uploads and replies, like Gowalla has. Being able to pin images to locations is kind of like a user generated streetview, or venueview, and makes things a lot more interesting I think. Having said that, I’m still using Foursquare daily.

Do you think you’ll use the new Facebook location feature when it launches? If so, can you see yourself using more than one location service at the same time?