Tag Archive for 'marketing'

The Coke Machine Fairy: Coca-Cola joins growing list of companies in Australia using Foursquare.

Further to my recent posts, Local businesses: to use Foursquare (yet) or not, that is the question’ and 10 examples of businesses in Australia already using Foursquare for marketing, it seems that Coca–Cola has now jumped in with its own contribution to Foursquare markeing. Enter, The Coke Machine Fairy.

I just noticed this a few minutes ago when I visited my local shopping centre, Broadway Shopping Mall. There was a “Nearby Special” banner on display as I checked-in.

It appears that Coke will be leaving “goodies” in Coke machines around Sydney on a daily basis. Instructions on how to play the game can be found here.

Coke machine foursquare

COKE Machine Fairy

Coke machine Fairey Twitter

10 examples of businesses in Australia already using Foursquare for marketing.

This is part 2 of a two part post about businesses in Australia using Foursquare. Part 1, ‘Local businesses: to use Foursquare (yet) or not, that is the question’, can be found here.

So let’s take a look at what some businesses have been doing with Foursquare in Australia so far. Who are some of these initial experimenters and what are they up to?  There are of course many more examples than I’ve described below.

Café Foursquare Specials

There are many Foursquare Specials already being run by cafés in Australia. In fact, loyalty programs run by cafés, bars and restaurants seem to make up the bulk of all Foursquare specials right now, and perhaps into the future. Here’s just one with a bit of a difference in my hometown.

VIVO Café in Sydney (the George St location) is offering a free coffee with your meal when you check–in. In addition, Angela Vithoulkas, Director of VIVO Café tells me that VIVO is currently inviting people to unlock the Foursquare ‘Swarm’ Badge at the a VIVO Cafe Swarm event, with five dollars of the fifteen dollar cost of a specific meal going to the Sydney Community Foundation.

One thing I noticed about VIVO when I visited the café and met with Angela, is that this particular café is located very close to the Sydney Apple Store, so when you check–in to the Apple Store (which I did before going there), you see an in–app banner notifying you of the “Special Nearby”.

Apple Store on Foursquare

At present, there would have to be a higher percentage of Foursquare users visiting tech stores such as this than many other places in Sydney, so that’s certainly an added bonus for a nearby venue with a Foursquare special.

Multi–City Chain Venue Specials

The Wagamama chain of restaurants offers a Foursquare special that consists of a complimentary miso soup with every main meal, for every fifth check–in. If you’re the Foursquare Mayor you get a free juice with any main meal.

Wagamama has also trialled Twitter tweetups as a way to incorporate social media into the restaurant experience. Michael Fieldcom, who has been involved with their social media strategy, tells me they have run ‘sneak-peeks’ of the new menu to various social media groups. People receive a free meal from the new menu in advance of its release. The sneak peeks are being held at five restaurant locations around Australia.

Ah tweetups, that takes my mind back to the very first Sydney Tweetup in mid 2007, which I co-organised. Twitter was a LOT smaller back then, that’s for sure :)

Curve Cafe + Bar at Vibe Hotel (also at their other venues, including Melbourne) for every second checkin is offering a “buy a drink and get a drink for a friend” deal, plus if you’re the Foursquare mayor you receive a “buy one get one free meal”.

Considering how easy it is to become the mayor in these early days of Foursquare, that’s not a bad deal at all.

Grill’d restaurants in both Melbourne and Sydney are offering a free Mini Chips with a burger or steak sandwich purchase. If you’re the mayor you get a free burger on Fridays.

Corporate Foursquare Special + Meetup

A Microsoft Office Mayor Meetup was held in Martin Place (a central CBD location) back in mid June. Organised by agency Ogilvy 360, Microsoft hosted the “world’s first Foursquare Office Mayor Meetup”, for the launch of Microsoft Office 2010.

Foursquare office-types were encouraged to check–in at the meetup to receive a copy of Office 2010. The first 110 office mayors to queue up got copies, and 300 Office Mayor Meetup t-shirts were also available. 141 people ended up checking in at the meetup.

Potential Local Foursquare Special Clusters?

You know how people often copy what plants and features their neighbours have in their front yard? Well it only stands to reason that we may find that Foursquare offers take off in certain areas in clusters, as venues see other venues in the area take the initiative. “What’s that window cling they have there? Foursquare? What’s that?”.

Melt Bar in Kings Cross, Sydney is offering a “Staff price round of drinks on your 3rd check in”. And just along the road a bit, BurgerFuel is also offering a “buy one, get one free” offer, if you check–in with Foursquare and you bring a friend along.

Not only Food and Drinks

In Brisvegas, at Casa Perdomo, I see an offer for one free Perdomo Cigar for every new visitor who checks in for the first time. Also in Brisbane at Anytime Fitness, I see a free 7 day pass  is available on check–in; a pretty standard gym promo offer.

At the rather exclusive Sanctuary Cove resort on the Gold Coast, I see that Harry’s, boutique is offering a “Check–in and sign up as a VIP to receive a $25 voucher for your next purchase.” deal.

Over in Perth, I see that Connections Nightclub is offering free entry on Friday or Saturday if you check–in before 1am.

On the travel front, in Adelaide the South Australia Visitor and Travel Centre is offering a third night free if you check–in and book a 2 night stay from them.

These are just some examples of Australian businesses using Foursquare right now. As I said at the beginning, there are plenty of others too. If you have any other new and noteworthy examples of Australian businesses using Foursquare already, feel free to tell us about them in the comments.

If you are part of an Australian business and would like to get involved with Foursquare, and would like help with how to approach it for your specific business, don’t hesitate to get in touch with me.

Local businesses: to use Foursquare (yet) or not, that is the question (part 1).

This is part 1 of a two part post about businesses in Australia using Foursquare. Part 2, ‘10 examples of businesses in Australia already using Foursquare for marketing’, can be found here.

Foursquare only arrived in Australia last November, just 8 months ago. Needless to say, it’s still fairly early days for the location-based service on these (digital) shores.

Foursquare Window Cling

I’m not exactly sure how many Foursquare users there are in Australia right now, but according to one source, there are at least 60,000 in Sydney. It would be great to get a current, official number from the company (none has been forthcoming from the company by the time of this post). It has however been confirmed by Foursquare that they have passed 100 million checkins and have over 2 million users worldwide. This is not huge compared to the likes of Facebook, with now over 500 million users, or Twitter with well over 100 million, but as I said, it’s still early days.

I remember back when Twitter had about 2 million users and was a relatively small community locally. It’s taken about 4 years to go from zero to over 100 million users. It’s changed quite a bit, especially from a marketing standpoint!  With Foursquare, the second million users have been collected in just three months, and they have recently raised $20 million in funding for further development. However, Facebook has flagged that it will be launching a location feature soon, so it’ll be interesting to see how that impacts Foursquare’s fast growing user base.

Forrester has just come out with some research that suggests that Foursquare is still too small for major agencies and their clients to be bothered with, as even in the U.S. only 4% of adults online have ever used location-based mobile apps. Whereas, more than 11% of adults online have used Twitter and an estimated 28% of all internet users have signed up for Facebook.

Well it might be correct to say that in many cases, but I’m here to say that this certainly doesn’t mean it can’t or shouldn’t be used right now in certain circumstances, especially as Foursquare has the potential to be beneficial for many small and medium enterprises, as well at larger companies. I think it all depends on how and why you intend to use it, and how you approach using it.

For instance, if you are wanting to attract tech savvy early adopters (who are all using up-to-date mobile devices and using mobile data regularly) to your business or service , and there are plenty of businesses who would like to do that, why wouldn’t you think about giving it a go? Quite a few of these people are also likely to be heavy users of services such as Twitter and Facebook, which Foursquare checkins are often crossposted to. This group is also also more likely to write blogs.

Foursquare is also at the stage where, if you are a business using it to attract new customers and to reward loyal customers, you might actually get some welcome free media attention (traditional or otherwise) for taking the initiative. This certainly happened when Twitter started to catch on. Journalists take notice of local examples of wider tech and social media trends being used.

When Twitter eventually broke into mass pop culture, when celebrities started using it and talking about it, and it started being the talk of tv the talkshow circuit, some businesses and individuals who had been using it for quite a while benefited from already having experience with this new communications tool. They were one step ahead of the pack.

Could it be similar with Foursquare? Not sure but it’s certainly possible. Time will tell.

So, having said that, in my next post I’m going to take a look at what some businesses have been doing with Foursquare so far in Australia. Who are some of these initial experimenters and what have they been doing with it?

What are your thoughts on businesses using Foursquare at this stage?

Part 2, ‘10 examples of businesses in Australia already using Foursquare for marketing’.

I take issue with the label Green, here’s why.

From a mainstream communications point of view, I think there’s a growing issue with labeling things “Green”, or having a separate category for Green, as is nearly always the case. It’s true, a few individuals, organisations and businesses have started to move beyond using the Green label but most have not yet.

Green

Mainstream backdrop

A little background is in order first. Over the past few decades, since the sixties and even before that, there has been growing concern around the world over rising pollution levels and increasing environmental degradation in general. In addition, world population is now approaching seven billion people, estimated to reach nine billion around 2050.

Further, since the eighties, mounting scientific evidence of human induced climate change (despite ongoing attempts to discredit the science), has become occasional front page news, and pretty much never out of the news completely. That’s most unlikely to change over the coming years.

We had the situation late last year where governments who agree that climate change exists and is a significant problem, met in Copenhagen to attempt to hash out a binding global agreement to curb global emissions. There was unprecedented media attention on the COP15 event and an enormous amount of pressure from different individuals and groups to achieve a sensible outcome. Needless to say, there was an accord reached but expectations were not met at Copenhagen.

However, it’s not over by a long shot. Global warming is still on the agenda and it’s not going away. As I said on Twitter the other day, I’m 100% convinced that climate change will continue to cause catastrophic damage to the careers of quite a few of the world’s politicians. In Australia (where I live), Kevin Rudd’s position as Prime Minister comes to mind. Among other issues, after publicly staking so much on it, he never really recovered from the failure at Copenhagen and his party’s failure to get a proposed emissions trading scheme signed into law. He was ousted from within the party after a significant drop in the polls. The new leader, Julia Gillard, will face the issue again should she be reelected.

The problem with Green

So given the contemporary situation, what’s my issue with the current proliferation of the “Green” label or category? What’s not to like? What we have appearing all over the place recently are things like Green sections on popular news blogs, sites and in newspapers. We have Green products proliferating, and companies advertising the new Greenness of their products and services, in some cases whether they are actually more environmentally friendly or not.

“Greenwashing” is a term I have less of a problem with by the way, as it seems like a fairly descriptive and accurate term for what has gone on in some cases. BP’s Beyond Petroleum makeover springs to mind as an obvious example, but there are many subtler versions out there. But I digress.

Now, after Copenhagen, we have governments such as the Obama Administration talking up a much needed push towards a new, emerging green economy, and the many green collar jobs that will create. We have technology related blogs and sites introducing Greentech sections. We have Green online social networkers wanting to build sizeable communities and become ‘friends’ with as many people as possible in order to help spread the word and get action on various environmental issues.

Don’t get me wrong, this is all well and good. Green has been useful and has worked well to attract and communicate with a certain percentage of people. I don’t think the fact that there’s a growing awareness and a proliferation of information, ideas and action is bad at all. It’s brilliant! The main reason I now have a issue with the label “Green”, is that we have got to the point where it’s going to marginalise what needs to become very mainstream, ubiquitous in fact.

So what next?

There are many people, perhaps the majority, who do not want to identify as Green and probably never will. Green is a turn off to many. Even though the label Green has become a lot more mainstream, to many it still conjures up images of hippies, “greenies”, “treehuggers” and environmental activists climbing chimneys.

But hey, guess what? A lot of these people would still like to help fix the environment even though they don’t identify with the Green label. Many might switch to clean power given half a chance, rather than use coal-fired power, if it comes at the right price that is. Many might buy an electric car one day that runs on clean energy. They might buy it because the technology is more advanced and it’s more efficient. They might buy more environmentally friendly products, but because they are better quality products, not just because they are greener.  They might buy locally grown food, it might be organic, but they might buy it because it tastes better and is healthier, and because Jamie Oliver says it’s better. But green? No not me.

We will have big businesses who come to realise that investing in clean technologies, efficiencies and more sustainable production processes will in the long run make them even more profitable. It will also give them a leading edge when it comes to how their brand is viewed by the public, their customers, suppliers, shareholders and by the media. They won’t have to shout “we’re Green” and try and make it stick. It’ll become obvious they are making real changes when perhaps others aren’t doing so much.

The issues need to be so mainstream that they need to be integrated within many other information categories: news, technology, politics, business and finance, transport, energy, food, lifestyle, you name it. The majority of people in the world are going to need to change the way we live and work in order to move towards a more sustainable situation. Having a Green category that appeals to only a minority (admittedly growing) percentage of people is simply not going to be enough to do the job.

So I think it’s time to move beyond the Green label. It’s been useful but it’s served its purpose. It is happening to a certain extent but it needs to go much further. Most of the time I think Green in used for want of something better. I think sustainability is not a bad term to use within businesses. I think the term Clean is useful when talking about the clean economy, clean energy and cleantech. Eco can be useful but is a bit like Green in that it has often been used as a greenwashing instrument. Perhaps we need some new terms. Perhaps we don’t need a new label at all. After all, the idea of, and push for a more sustainable future needs to become so mainstream that it doesn’t have a name anymore, it’s just normal. We have a long way to go.

What are your thoughts on this? Do you agree we need to move beyond “Green”?

Old Spice Guy raises the bar on Twitter marketing with personalized video replies.

Okay, I like this, it’s good marketing. It’s the kind of marketing people actually like, which is uncommon to say the least.

Following the hugely popular and entertaining Old Spice 30 sec commercial (which really proves that to be viral or contagious it just has to be good), the Old Spice Guy is currently replying to well known people on Twitter with funny, personalized videos. The videos are getting a big kick-along with the addition of a paid Old Spice Promoted Trending Topic.

Old Spice Twitter Promoted Trending Topic

So far the video replies are mostly to influential and popular people and blogs, such as Kevin Rose, Ashton Kutcher, Perez Hilton, The Huffington Post, Gizmodo, Alyssa Milano, Jason Calacanis and many others, even to Twitter cofounder Biz Stone. Needless to say, tweets and links to videos are being passed around Twitter at an incredible rate. They are of course being embedded in many blogs too, including this one.

This is one of the best paid campaigns I’ve seen so far on Twitter (and YouTube). The copywriter(s) involved must be having a a lot of fun writing the quick response videos too!